Last Updated: June 2026
East Eagle strives to provide high-quality digital services and customer satisfaction.
General Refund Policy
Due to the customized nature of our services, refunds are governed by the terms below.
Eligible Refund Situations
Refunds may be considered if:
- The project has not been started.
- Payment was made by mistake.
- East Eagle is unable to deliver the agreed service.
- Duplicate payment was received.
Non-Refundable Services
Refunds are generally not available for:
- Completed projects
- Delivered digital products
- SEO services already performed
- Digital marketing campaigns already launched
- Website development work already completed
- Graphic design services after approval
- Domain registrations
- Hosting purchases
- Third-party software licenses
- Advertisement spend paid to external platforms
Project Cancellation
If a client cancels a project after work has commenced:
- Charges for completed work will be deducted.
- Remaining eligible amounts may be refunded at management discretion.
Revision Requests
Clients are encouraged to utilize revision opportunities provided under their service agreement before requesting refunds.
Refund Processing
Approved refunds are generally processed within:
7–15 business days
depending on the payment method and banking institution.
Chargebacks
Customers are encouraged to contact East Eagle before initiating a chargeback so that concerns can be resolved promptly.
Contact
For refund requests:
Email: support@easteagle.in
